Frequently Asked Questions

Who is responsible for the concrete damage?

If the damage was done by trees or vegetation on private property, the property owner is responsible for the repairs. However, if the city is notified of a tripping hazard a crew will be dispatched to place a temporary patch on the broken or raised concrete until the repairs can be made.

The City of Riverside is responsible for the repairs if the damage was done by city trees or landscaping. Please contact the (dial 311) to verify ownership and to report any hazardous conditions.

How is the city notified of damage to the concrete in front of my house?

Anyone residing in, working in or traveling through the City of Riverside may report damaged concrete by contacting the (dial 311).

What is considered "an emergency" when concrete is damaged?

Any damage to concrete that can lead to physical damage to a person or to property is considered to be an emergency. Street Services staff will immediately be dispatched to emergency issues involving concrete to assess the hazard.

What happens after the city is notified of damage to the concrete?

If the damage is not an emergency, a Public Works Streets Division staff will inspect the reported damaged site usually within 24-48 hours. Once the inspection is made, the location, size and description of the damage is recorded, regardless of whether the damage is routing or an emergency. The Public Works Streets Division staff will decide if the damage needs to be temporarily repaired until permanent repairs can be scheduled. If the repairs involve a City tree, a Public Works Tree Inspector will be dispatched. Public Works Streets Division staff will verify responsibility for the damaged concrete.

If the property owner is responsible for the damage, the streets division staff will notify the property owner and will discuss any available options.

If the City of Riverside is responsible for the damage, the location is added to a list of concrete work to be completed by Public Works Concrete Crews.